Refund Policy

VIP

Refund Policy

Last updated: 2026-10-13

On this page
  1. In short
  2. Before you ask for a refund
  3. Purchases in the Android app (Google Play)
  4. Purchases in the iPhone app (Apple)
  5. Purchases on our website
  6. EU and UK: your right to withdraw
  7. Charged by mistake, charged twice, or nothing arrived
  8. Purchases made by a child
  9. What happens to coins and VIP after a refund
  10. Chargebacks and payment disputes
  11. Deleting your account
  12. Your legal rights
  13. Contact us
  14. Language

In short

  • Bought in the Android app? Google Play decides refunds. Ask Google first.
  • Bought in the iPhone app? Apple decides refunds. Ask Apple at reportaproblem.apple.com.
  • Bought on our website? Contact us within 14 days. Unused coins bought on the website can be refunded on request within those 14 days.
  • We always refund if you were charged by mistake, charged twice, or did not receive what you paid for.
  • When a purchase is refunded, we take back the unspent coins from that purchase. A refunded VIP plan ends.
  • Coins and VIP time are not refunded when you delete your account.
  • Your legal rights as a consumer are not affected.

Before you ask for a refund

If you paid but your coins or VIP did not arrive:

  1. Make sure you are signed in to the same DramaShow account you used to buy.
  2. Close the app and open it again, or reload the page.
  3. If it still hasn't arrived, contact us on our contact page or in the app (Profile → Help & Feedback). Tell us the time of the payment and how you paid (Google Play, Apple, card, PayPal or mobile operator). A receipt or order number helps.

We will find your payment and deliver your purchase, or refund it.

Purchases in the Android app (Google Play)

Google Play takes the payment, so Google handles refunds under its own refund policy.

  • Within 48 hours of buying: you can usually ask Google yourself. Go to play.google.com, open your order history (Payments & subscriptions → Budget & history), find the order and choose Request a refund.
  • After 48 hours: you can still ask Google through its help pages. You can also contact us. We can review your case and, where it is fair, refund through Google Play.

Google's help page: Get a refund on Google Play.

Purchases in the iPhone app (Apple)

Apple takes the payment, so Apple decides refunds under its own rules. We can't refund App Store purchases ourselves.

To ask Apple for a refund, go to reportaproblem.apple.com, sign in with your Apple Account, find the purchase and choose "Request a refund".

Purchases on our website

Purchases made on dramashow.com by card (through Stripe), and by PayPal or mobile operator where offered, are handled by us.

  • Contact us within 14 days of the purchase.
  • Unused coins bought on the website in the last 14 days can be refunded on request. Coins you have already spent are not refunded.
  • VIP bought on the website: see "EU and UK: your right to withdraw" below, and our VIP Subscription Terms for how to cancel.

We refund to the same payment method you used. Your bank, PayPal or mobile operator may take a few days to show it.

EU and UK: your right to withdraw

If you live in the European Union or the UK, you normally have 14 days to cancel an online purchase. This is called the right of withdrawal.

Coins and VIP are digital content that we deliver straight away. When you buy on our website, you ask us to deliver immediately, and you confirm that you lose the 14-day right of withdrawal once your coins or VIP are delivered.

Even so, we go further than the law: unused coins bought on our website can be refunded if you ask within 14 days of buying them.

For purchases in the app, Google or Apple is the seller, and their own rules on withdrawal and refunds apply.

Charged by mistake, charged twice, or nothing arrived

We will always refund, or deliver what you paid for, if:

  • you were charged by mistake;
  • you were charged twice for the same purchase;
  • you paid but did not receive your coins or VIP.

For website purchases, contact us and we will fix it. For app purchases, ask Google or Apple as described above. You can also contact us and we will help.

Purchases made by a child

Kids profiles have no store, so a child can't buy anything from a Kids profile.

If a child bought something without your permission:

  • Google Play or Apple: ask Google or Apple for a refund as described above. They also offer purchase approvals for families: "purchase approvals" in Google Play and "Ask to Buy" on Apple devices.
  • Our website: contact us and we will look at it.

What happens to coins and VIP after a refund

When a purchase is refunded, whether by us, Google or Apple, or because of a chargeback by your bank:

  • Coins: we take back the unspent coins from that purchase. We never take your balance below zero.
  • Coins already spent: if you had already spent the coins from that purchase, we may flag or limit your account until it is settled.
  • VIP: the rest of that VIP period ends. Bonus coins you already received with that VIP period are yours to keep.

Chargebacks and payment disputes

Please contact us before you dispute a payment with your bank, card company, PayPal or mobile operator. Most problems are faster to solve directly. If a payment is reversed through a dispute, we treat it like a refund, as described above.

Deleting your account

If you delete your account, your coins (bought and bonus), unlocked episodes and remaining VIP time are lost. They are not refunded. Deleting your account also does not cancel a Google Play or App Store subscription. See our delete account page.

This policy does not limit your rights under consumer law in your country. If the law gives you a right to a refund that this policy doesn't mention, we will respect it.

Contact us

See also our Terms of Use and VIP Subscription Terms.

Language

This policy is written in English. Translations into other languages are made by machine translation to help you understand it. If a translation differs from the English text, the English text applies.