In short
- This page is for DramaShow, the app and website made by DramaShow LLC.
- You can delete your account in the app (Profile → Delete account), on this page, or by email.
- Deleting your account does not cancel a Google Play or App Store subscription. Cancel it there first.
- Deletion is immediate and permanent. Your coins, unlocked episodes and VIP time are lost and are not refunded.
- We delete your account data right away. We keep a few records for the law (such as tax records) for a fixed time, without your name or email.
- You can also delete only some of your data and keep your account.
- Need help? Write to [email protected].
Before you delete
1. Cancel your VIP subscription in the store
Deleting your DramaShow account does not stop Google or Apple from charging you. If you bought VIP in the app, cancel it first:
- Android (Google Play): open the Google Play app, tap your profile picture, then Payments & subscriptions → Subscriptions. Choose DramaShow and tap Cancel subscription. Or go to play.google.com/store/account/subscriptions.
- iPhone (App Store): open Settings, tap your name, then Subscriptions. Choose DramaShow and tap Cancel Subscription. Or go to apps.apple.com/account/subscriptions.
If you bought VIP on our website, you don't need to do anything. We cancel website subscriptions automatically when you delete your account.
2. Save a copy of your data (optional)
If you want a copy of your data, ask us in the app (Profile → Help & Feedback) or email [email protected] before you delete. After deletion, we can't send it to you.
3. Know what you will lose
All your coins (bought and bonus), unlocked episodes and remaining VIP time are lost. We can't give them back or refund them. See our Refund Policy for when refunds are possible.
Delete your account in the app
- Open the DramaShow app and sign in.
- Go to Profile → Delete account.
- Read what will be deleted.
- Confirm with your password. If your account has no password, we email you a 6-digit code to confirm.
- You will see a message when your account is deleted.
Delete your account on the web
You don't need the app for this.
- Go to dramashow.com/delete-account (this page) and sign in.
- Choose Delete account.
- Confirm with your password, or with the 6-digit code we email you.
- You will see a message when your account is deleted.
If you can't sign in
Email [email protected] from the email address on your account. If your account has no email address, tell us your username. We will check that the account is yours, then delete it within 30 days. We will reply to confirm when it is done.
What we delete
When you delete your account, we delete these right away and for good. We can't restore them:
- your account, username, email address and password;
- all profiles, including Kids profiles;
- your coins (bought and bonus) and unlocked episodes;
- your VIP time;
- My List, watch history, likes and ratings;
- your rewards, check-ins and referral records;
- your support conversations;
- your sign-in sessions, devices, sign-in links and any email codes waiting to be used;
- your app waitlist sign-up;
- the guest identity your account came from, and everything linked to it.
What we keep, and why
| What we keep | Why | How long |
|---|---|---|
| Order and subscription records (product, price, date, payment reference). No name or email, and no longer linked to you. | Tax and accounting laws | 7 years |
| A record that an account was deleted (no username) | To show we did what you asked, and to prevent fraud | 12 months |
| Records of what our staff did | Security and accountability | 2 years |
| Your email address on our "do not send" list, if you had said no to emails | So we never email you again by mistake | As long as needed to respect your choice |
| Backups | Recovery after a technical failure | Overwritten within 30 days |
How long it takes
- In the app or on this page: your account is deleted immediately.
- By email: within 30 days after we confirm the account is yours.
- Backups: copies in our backups are overwritten within 30 days.
After you delete
The app keeps working, but as a new guest with no coins, history or list. You can create a new account at any time, but nothing from your old account will come back.
Delete only some of your data
You don't have to delete your whole account to remove some data:
- Watch history and My List: remove series in the app, in your history and My List.
- Recent searches: they are stored only on your device, not on our servers. Clearing your browser data, or the app's data, removes them.
- News emails: use the "unsubscribe" link in any news email.
- Push notifications: turn them off in the app's settings or your phone's settings.
- Anything else: write to [email protected] and tell us what you want deleted. We will reply within 30 days.
Guests without an account
If you used DramaShow without an account, your guest data is deleted automatically after 12 months without use (36 months if you ever bought something). To delete it sooner, write to us from the app (Profile → Help & Feedback) so we can find your guest identity, or email [email protected].
More information
Our Privacy Policy explains all the data we collect and how long we keep it. For any question, write to [email protected], or use our contact page.
DramaShow LLC, [to be published]
Language
This page is written in English. Translations into other languages are made by machine translation to help you understand it. If a translation differs from the English text, the English text applies.
